Reviews
Reviews
I received fantastic care from start to finish I felt respected, valued safe and was encouraged to make decisions for myself. The treatment plan was tailored to my needs and my nurse [name removed] as well as every team member I had contact with including [name removed] (admin) and [name removed] who was on call when I hit crisis and the nursery nurse who I met all were extremely kind and showed true compassion at all times,when I felt I had nobody [name removed] and the team showed my I wasn’t alone,
I am so grateful to all the help and care given to me by of the amazing counsellors I spoke to over the course of a year and a half. When I first contacted IAPT I thought the wait would be lengthy but I was lucky to get my first telephone appointment very quickly. Immediately I started speaking to [name removed] I felt able to say anything. The relief of finally admitting how I felt after so long of hiding it and pretending to be ok! [name removed] was great. She phoned me at the exact time she said she would, she supported me and guided me and she never judged me. She let me know exactly what would happen with support in the future. I cried when my time with her was done! Then I was handed over to [name removed]. She was mind blowing. She listened. She guided. She supported. And more importantly she helped me come to my own conclusions and find some peace at last. She also gave me back myself and helped me to learn that I am important and I deserve a life too. I literally cannot praise her enough. Without her support I think I would have crumbled but she helped me to feel strong and able and worth it. I know that I will have struggles and life isn’t easy it perfect but she’s helped me come up with a support plan and a strategy to deal with life and to reclaim something back for me. I’m sure you hear this all the time but I am grateful beyond words. [name removed] and [name removed] gave me myself back. They helped me deal with situations that terrified me and were ruining my life and their support gave me strength, it allowed me to grieve and finally start to move on and deal with these issues in a far more healthy and realistic way. So thank you for this amazing service and thank you [name removed] and [name removed] from the bottom of my heart for helping me regain something worth having and for your incredible support.
I feel [name removed] has supported me along the way and she has changed my life.
Always included me adn i feel the CBT sessions were collaborative and asked me wher I want ot go wiht next steps.
I feel respected, listened to, understood by [name removed] throuhgout the CBT therapy.
She aslo helped me understand my OCD and encouraged and motiveted me that it's possbile to change the way I think.
I feel Behavioural experiments were very helpful becasue they gave me the opportunity to test my belief safely and i knew i would talk tehm throuhg and make sense of them.
I feel the most helpful with behaviourla experiments was guided me to break dwom the steps when we designed teh behavioural experiments in sessions.
I feel I'm now equipped with helpful coping mechanism to help me in the future to help myself.
Although I was feeling very anxious of having cognitive behaviour therapy I was instantly put at ease when [name removed] rang me for the first time. [name removed] has an amazing way of making you feel relaxed even when you're experiencing alot of different emotions. I had been in a bad place befor hand struggling with life in general [name removed] changed everything for me she gave me all the tools I need to be able to deal my issues and feel better about myself. I really cant thank [name removed] enough for what she has done for me shes brilliant. I know you'll read this [name removed] thankyou thankyou thankyou good luck for the future!
[name removed] was absolutely amazing, so friendly and easy to talk to! She was also very understanding and validating!
I have been treated with the upmost respect and care throughout my therapy sessions.
I have been shown empathy and compassion too.
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Thank you for your feedback, we will take your views back to the team and make sure that this is considered moving forwards.
Thank you for your feedback which we will share with the team to ensure any plans for discharge are clear
I cannot control events happening in my life, but because housing is now an issue for my, my feeling of abandonment is through the roof, to be told my life is too unstable for treatment, after 8 months from original crisis to point to a 2nd crisis, point my fears have come to light. If you have trust issues or problems maintaining relationships the team will make promises and assurances, and then go and break them. NOT TO BE TRUSTED.
Dear Reviewer I am so sorry to hear of your difficult experiences and we understand that people can face multiple pressures in their lives. We encourage people to get in touch with us directly if they have concerns about their care, so we can talk this through and aim to resolve them. We strive to ensure people have access to the resources that they need when in crisis. Thank you for raising your feedback so we can learn from it. The Complex PTSD Service
The facilitators where very kind and welcoming and were sensitive to things I was struggling with
Thank you for your feedback. The U&ME programme switched to online delivery during the covid pandemic. Whilst we recognise this is preferable to some people, we're currently planning a return to some groups being delivered face to face.
I am part of the Northampton Weds group and it has been brilliant. This module about impulsivity has helped me no end, even my family and friends have noticed a change in me. [name removed] and [name removed] are both so supportive and non judgemental that it makes you feel like you can be yourself and get the help you need. If you feel like you’re not sure about something then either [name removed] or [name removed] are more than happy to explain things again or give pointers about how you can put things into practice. I have really enjoyed this module and SCM in general so far.